We are committed to delivering high-quality computer games that provide immersive entertainment, challenge, and creativity to players across various genres. Whether you enjoy strategy, role-playing, action, simulation, or indie titles, we strive to offer a seamless experience from purchase to gameplay. However, we understand that not every game may meet your expectations or function perfectly on your system. That’s why we’ve created a clear and reasonable refund policy to protect our customers while also supporting the developers behind the games.
You may request a refund for a computer game within 14 days of purchase, provided that the game has not been played for more than 2 hours in total. This policy is designed to give players a fair opportunity to test the game for compatibility, quality, and enjoyment without abusing the content. The 2-hour limit ensures that customers have enough time to explore the basic features and performance of the game without accessing most or all of the gameplay experience.
Refunds for computer games are granted only if the request falls within the allowed time frame and if there is no excessive usage or signs of content abuse. Games that have been played extensively, completed, or modified using external software are not eligible for refund. In addition, any attempts to exploit the refund system by purchasing, playing, and returning multiple titles repeatedly may lead to account restrictions.
In cases where a game is defective or fails to function properly due to bugs or compatibility issues—despite meeting the listed system requirements—a refund may still be considered. In such instances, we recommend first attempting basic troubleshooting steps such as updating your drivers, verifying file integrity, or reinstalling the game. If technical problems persist and make the game unplayable, and the total usage time remains below the 2-hour threshold, you may qualify for a refund.
Pre-order cancellations are permitted at any time before the official release of the game. Once the game is released, the standard refund policy (14 days and less than 2 hours of playtime) will apply.
For subscription-based services related to computer gaming—such as premium access, cloud saves, or online multiplayer—refunds may be available if the subscription is canceled within 3 days of renewal and the service has not been used during that time.
Once your refund request is approved, the refund will be issued back to the original payment method. Refund processing times may vary depending on your bank or payment provider but typically take several business days. Store credits or alternative forms of compensation may be issued in cases where refunds are not possible.
All refund requests are subject to review, and we reserve the right to approve or deny them at our discretion. Our system monitors refund behavior to ensure fairness and to prevent abuse. Repeated refund requests without valid reasons may result in limitations on future refunds.
To avoid the need for refunds, we encourage customers to read all product descriptions carefully, review minimum and recommended system requirements, and consider gameplay videos or reviews before purchasing. Our goal is to ensure every player has a smooth, satisfying gaming experience on their computer.
Thank you for choosing our platform. We value your trust and will continue working to provide a fair, transparent, and gamer-friendly environment for everyone.
